HOCHTIEF
communicates openly
with all stakeholders
Contents
Sustainability in business is increasingly a focus of public interest. We meet this interest with open and transparent communication with stakeholders. Our active information policy not only serves to uphold confidence and understanding with regard to HOCHTIEF. Ongoing dialog helps us find innovative ways of sustainably doing business. Our communications activities are tailored to the needs of each stakeholder group. The table below contains examples of how we address and communicate with the groups concerned.
| Stakeholder group | Examples of communications activities | Page |
|---|---|---|
| Clients and decision makers from the worlds of business and politics | Trade shows, client events and customer magazine, image surveys | 19–21 |
| Representatives of German government, states and municipalities | Trade events, PPP models | 21, 75–76 |
| Investors, shareholders and analysts | General shareholders’ meeting, business results press conference, roadshows | 9, 84 |
| Journalists | Press conferences, background interviews | 84 |
| Associations, NGOs and other organizations | Memberships, committee work and representatives | 12–13, 17, 63, 82, 83 |
| Neighbors and local residents | Open house, newsletters, neighborhood hotline | 73 |
| Subcontractors | Supplier portal | 83 |
| Students, graduates and scientists | University fairs and cooperation with universities | 33, 70 |
| Employees | Annual appraisal interviews, employee publications, People.Index, Ideas Room, action days | 54–55, 56, 63 |
HOCHTIEF strives for continuous improvement in stakeholder dialog. To this end, we have posted a questionnaire online (www.hochtief.com/sustainability) for you to rate our Sustainability Report. We thank you for your support.
For links to all HOCHTIEF companies, please see our website, www.hochtief.com.
| Foreword | 5 |
| The Company Creating sustainable value | 6 |
| Area 1 Sustainable products and services | 14 |
| Area 2 Active climate protection | 28 |
| Area 3 Resource protection | 42 |
| Area 4 Attractive working environment | 52 |
| Area 5 Corporate citizenship | 68 |
| Area 6 Compliance and ethics management | 78 |
| Independent Assurance Report | 86 |
| UN Global Compact Communication on Progress | 88 |
| Index Based on GRI G3 Guidelines | 89 |
| Publication Details and Credits | 91 |
| Contacts | 91 |
In this Sustainability Report, we have opted to present a relatively brief synopsis of the relevant topics. For more detailed, up-to-date information, please go to www.hochtief.com/sustainability. The report covers the period between November 2007 and September 2009 and follows on from the Sustainability Report published in November 2007. We publish a sustainability report every two years. The reporting periods for key figures are stated separately.
Wherever you see this symbol in the report, you will find links to institutions whose URLs are indicated on the relevant pages.